SUKKUR: President Dr Arif Alvi called for making fast decisions, being responsive to people’s needs and providing speedy relief to citizens in their complaints against maladministration of government officials and agencies.

He urged government officials to be just in their dealings and adopt an open-door policy for facilitation of the people and putting country on path of fast-paced socio-economic development.

Addressing inauguration ceremony of Federal Insurance Ombudsman (FIO)’s office here President stressed need for instituting alternate dispute resolution mechanisms to reduce case burden on courts, adding that this model had been quite successful in other countries and was also in line with our culture.

He said that training in ADR mechanism should be provided to government officials for early resolution of people’s issues. He emphahsised need for introducing crop insurance schemes to provide coverage to farmers against natural calamities.

He said that insurance coverage in Pakistan was quite low as compared to other regional countries, adding that insurance products needed to be introduced in Pakistan.

He stated that there was lack of trust in insurance products in Pakistan and Federal Insurance Ombudsman was playing its role in ameliorating this situation.

He said that insurance companies had initiated pilot projects on crop insurance in Pakistan with help of local and international funding. He added that government would have to provide initial support and conducive environment in this regard.

President Alvi said that Federal Insurance Ombudsman and Banking Ombudsman were providing relief to people in cases involving insurance issues and bank frauds.

He said that people needed to be informed about services of federal ombudsmen that had already provided quick relief in thousands of cases.

He said that responsiveness had become essential for modern day governments and digital technologies were helping states in becoming more efficient and improving service delivery.

Federal Ombudsman Tax Dr Muhammad Khawar Jameel highlighted significant role played by Insurance Ombudsman in facilitating citizens. He gave an outline of steps taken by his office to address grievances of general public regarding insurance disputes.

Published in The Daily National Courier, March, 22 2023

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